Privacy Policy

Last Updated: May 4th 2025

1. Introduction and Scope

Welcome to UCVue ("We," "Us," "Our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ucvue.com, use our services, or otherwise interact with us.

The purpose of this policy is to provide transparency about our data practices and to inform you about your rights regarding your personal information. Please read this policy carefully. By using our website or services, you agree to the collection and use of information in accordance with this policy.

Key Terms:

  • Personal Information: Any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or household. Examples include name, email address, IP address, and transaction history.
  • Usage Data: Data collected automatically either generated by the use of the service or from the service infrastructure itself (for example, the duration of a page visit, browser type).
  • Cookies: Small data files stored on your device (computer or mobile device) by your web browser.

2. Information We Collect

We collect various types of information in connection with the services we provide, including:

Personal Information:

  • Contact Information: Such as your name, email address, postal address, and phone number (including business contact details if provided in a professional context).
  • Account Information: If you create an account, we may collect your username, password, and other details necessary for account setup and access.
  • Transaction Information: Details about purchases you make through our services, including payment information (often processed securely by third-party payment processors), billing address, and transaction history.
  • Communications: Information you provide when you contact us for support, provide feedback, participate in surveys, or engage in corporate communications. This may include employee details if relevant to the communication context (e.g., a business inquiry identifying an employee).
  • Submitted Data: Information submitted via forms, such as newsletter sign-ups (email address) and interest selections (platforms used, features interested in).

Usage Data:

Information about how you access and use our website and services. This includes your Internet Protocol (IP) address, browser type and version, operating system, referral source, pages viewed, time spent on pages, links clicked, and other interaction data.

Device Information:

Information about the computer or mobile device you use to access our services, such as the hardware model, operating system and version, unique device identifiers, and mobile network information.

Location Data:

We may collect approximate location data derived from your IP address or more precise location if you grant permission through your device settings.

Non-Personal Information:

We may also collect information that does not directly identify you, such as anonymous usage statistics and aggregated data derived from personal information but not considered personal information under law as it does not directly or indirectly reveal your identity.

3. How We Collect Your Information

We use different methods to collect data from and about you, including:

  • Directly from You: When you fill out forms (e.g., newsletter/interest form, registration, contact, order forms), create an account, make a purchase, subscribe to newsletters, respond to surveys, or communicate directly with us via email or other channels.
  • Automatically: As you navigate through our website or use our services, we may automatically collect technical data about your equipment, browsing actions, and patterns. We collect this data using technologies like:
    • Cookies: Small files placed on your device. You can control cookie preferences through your browser settings.
    • Web Beacons (or Pixels): Small electronic files embedded in webpages or emails that permit us, for example, to count users who have visited those pages or opened an email and for other related website statistics.
    • Server Logs & Browser Logs: Our servers automatically record information created by your use of the services, including IP addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
  • From Third Parties: We may occasionally receive information about you from third-party sources, such as analytics providers (e.g., Google Analytics), advertising networks, or business partners, but only where we have checked that these third parties either have your consent or are otherwise legally permitted or required to disclose your personal information to us.

4. How We Use Your Information

We use the information we collect for various purposes, including:

  • To Provide and Maintain Our Services: Including setting up accounts, processing transactions, and delivering the features you use.
  • To Personalize Your Experience: Tailoring content and service offerings to your interests.
  • To Process Transactions: Fulfilling orders, processing payments, and managing your transaction history.
  • To Communicate With You: Responding to your inquiries, sending service-related announcements (e.g., account verification, technical notices, policy updates), providing customer support, and sending marketing communications based on your newsletter subscription and indicated interests (you can opt-out of marketing messages).
  • To Improve Our Website and Services: Analyzing usage patterns, understanding user interests (e.g., platform usage, desired features), conducting research, gathering feedback, and developing new features.
  • For Analytics and Research: Understanding how users interact with our services to enhance usability and performance.
  • For Security and Fraud Prevention: Detecting and preventing fraudulent activity, security incidents, and protecting the rights and safety of our users and the public.
  • To Comply with Legal Obligations: Meeting legal requirements, responding to lawful requests from public authorities, and enforcing our terms and policies.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: webmaster@ucvue.com